Los Angeles, June 2, 2010 – CB Richard Ellis Group, Inc (NYSE:CBG) today announced the Company was the highest ranked commercial real estate services company on the list of premier global outsourcing firms published in the Black Book of Outsourcing, an independently produced annual guide that evaluates the costs and benefits of outsourcing. Compiled by Datamonitor Group, Black Book produces an annual ranking of outsourcing companies across all industries based on survey responses from outsourcing users and corporate executives worldwide.
CB Richard Ellis was the only commercial real estate services firm to achieve an overall customer satisfaction score of higher than 90%. CB Richard Ellis was also the highest ranked commercial real estate services firm globally in the commercial, industrial, government/education and health care/life sciences sectors.
“The survey results, released at the end of Q1 2010, demonstrate that CB Richard Ellis is delivering comprehensive, integrated outsourcing solutions that exceed client expectations around the world,” said Scott Wilson, founder and co-author of the Black Book of Outsourcing.
“We regard customer satisfaction as the ultimate litmus test of success, and our people are highly focused on continuously improving service levels,” said William Concannon, president of Global Corporate Services for CB Richard Ellis. “The Black Book ranking attests to the success of our efforts as well as our position as the premier outsourcing company in the commercial real estate services industry.”
Datamonitor Group conducts an independent annual survey of outsourcing users and corporate executives to gain a buy-side decision-maker perspective on the industry. Global outsourcing service providers and advisors are evaluated on 18 key performance indicators, including innovation, training, customer relationships, trust and accountability, brand image, human capital, and technology and process improvement.
The Black Book of Outsourcing has been published since 2004 to promote increased understanding of outsourcing.
The Datamonitor Group (www.datamonitor.com) is a world-leading provider of premium global business information, delivering independent data, analysis and opinion across the Automotive, Consumer Markets, Energy & Utilities, Financial Services, Logistics & Express, Pharmaceutical & Healthcare, Retail, Sourcing, Technology and Telecoms industries. Combining our industry knowledge and experience, we assist more than 6,000 of the world’s leading companies in making better strategic and operational decisions.
About CB Richard Ellis
CB Richard Ellis Group, Inc. (NYSE:CBG), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services firm (in terms of 2009 revenue). The Company has approximately 29,000 employees (excluding affiliates), and serves real estate owners, investors and occupiers through more than 300 offices (excluding affiliates) worldwide. CB Richard Ellis offers strategic advice and execution for property sales and leasing; corporate services; property, facilities and project management; mortgage banking; appraisal and valuation; development services; investment management; and research and consulting. CB Richard Ellis has been named a BusinessWeek 50 “best in class” company for three years in a row. Please visit our Web site at www.cbre.com.