Los Angeles—November 25, 2014—Facility management organizations must achieve three primary objectives to maintain operationally excellent performance, according to a first-of-its-kind report by CBRE Group, Inc.’s Global Corporate Services research team, titled:Forging the Iron Triangle: Facility Management Operational Excellence.
The findings revealed that the formula for operational excellence in facility management organizations involves the simultaneous balancing of three priorities: managing costs efficiently and creating value; maintaining high satisfaction among occupants and clients; and proactively stewarding property and infrastructure.
The report is the result of a year-long inquiry into facility management organizations, industry scholarship, and an industry-wide survey of more than 125 facility management executives. The report incorporates in-depth analysis of the operations and best practices of high-performing facility management organizations that collectively represent 90 million sq. ft. of properties, 294,000 occupants, $3.2 billion in occupancy expenditure, and 1,940 commercial real estate associates.
“The industry lacked a consistent vision for what operational excellence is and how it can be achieved,” said Bill Concannon, CEO of CBRE’s Global Corporate Services division. “This report provides that definition as well as a roadmap to achieving it.”
CBRE manages more than 3.5 billion sq. ft. of facilities and $32 billion in operating expenses globally on behalf of its clients. The firm has added nearly 300 million sq. ft. of new facilities management business in the past 24 months. CBRE employs more than 15,000 professionals who specialize in facilities management service provision.
Please click here for a copy of the report. For more information on CBRE Global Corporate Services, please visit www.cbre.com/gcs. To speak with a CBRE expert, please contact Robert McGrath (212.984.8267 or Robert.McGrath@cbre.com) or Corey Mirman (212.984.6542 or Corey.Mirman@cbre.com).
About CBRE Group, Inc.
CBRE Group, Inc. (NYSE:CBG), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (in terms of 2013 revenue). The Company has approximately 44,000 employees (excluding affiliates), and serves real estate owners, investors and occupiers through approximately 350 offices (excluding affiliates) worldwide. CBRE offers strategic advice and execution for property sales and leasing; corporate services; property, facilities and project management; mortgage banking; appraisal and valuation; development services; investment management; and research and consulting. Please visit our website at www.cbre.com.