As Chief Human Resources Officer, Darcy Mackay leads CBRE’s effort to recruit, retain and develop the industry’s top market-facing, functional and leadership talent. Overseeing CBRE’s worldwide human resources operations encompassing more than 90,000 employees, Darcy’s areas of responsibility include Workforce Analytics, Learning & Development, Diversity & Inclusion, Talent Acquisition, Total Rewards, employee relations, HR Operations and HR Information Systems.
Prior to her current role, Darcy was President of Global Workplace Solutions West Division and had global responsibility for CBRE’s occupier clients headquartered in the Western 13 United States, overseeing more than 5,000 employees including the provision of Enterprise Facility Management, Project Management, Transaction Management and Strategic Consulting services. Darcy worked extensively with leading Fortune 500 and FTSE 100 occupiers to transform their CRE performance by optimizing customer relationship management, governance, portfolio analytics, transaction management systems, and facility operations.
In her tenure with CBRE, Darcy has held many roles including the Chief Operating Officer of the Americas Occupier Advisory and Transaction Services business. Prior to that role, Darcy served as CBRE’s Global Head of Transaction Management and Portfolio Services, overseeing the operational excellence and growth of CBRE’s largest transaction management accounts. Darcy also served as global head of Consulting as well as head of EMEA Client Accounts while based in London.
Darcy has consulted with clients throughout Europe, the Americas and Asia to develop portfolio strategies and optimize outsourced performance. Her experience includes work in the areas of corporate strategic planning, organizational change management, land use economics, urban redevelopment, mixed-use/residential development, and spans all asset types. She has also worked with a broad array of industries including R&D, manufacturing and distribution, financial services, insurance and technology.
Darcy has been with CBRE for 19 years. She is currently based in San Francisco.
Darcy is a member of CoreNet Global and Commercial Real Estate Women. She is a member of CBRE’s Global Operating Committee and has served on CBRE’s Americas Strategy Group, Real Estate Forum’s Corporate Perspectives Editorial Advisory Board and CBRE’s Americas President’s Advisory Council. She formerly served as Director and past President of the CREW San Francisco Board of Directors and a member of the San Francisco Chamber of Commerce Workforce Housing Loan Fund Technical Advisory Committee. In addition, she currently sits on the Board of Directors and Governance Committee for Working Solutions, a San Francisco based micro-lending organization.
She has been a guest lecturer at Harvard University’s Graduate School of Design and served as a course instructor for CoreNet and the California Redevelopment Association. She frequently teaches and speaks to commercial real estate associations globally on a wide range of real estate issues.
In 2015, 2016 and 2017 she was named by the San Francisco Business Times as one of “The Most Influential Women in the Bay Area Business”. In 2009 and again in 2013, Darcy was named one of Northern California Real Estate’s Women of Influence. She was also named Institutional Investor News’s “Top 20 Rising Stars of Real Estate” for 2008, and was honored as one of Commercial Property News’s “Stars to Watch” in 2005.
Darcy holds a Bachelor of Arts, cum laude, from Harvard University. She earned her Master of Public Policy degree, with an emphasis in real estate and land use economics, from the Goldman School of Public Policy, University of California, Berkeley. She continued her executive education through Harvard Business School.