Kari Bartz has been a Program Manager supporting the GCS Account for a Global High Technology Company since April 2013. She is responsible for administering the KPI Performance Management Program for the PJM service line along with individual Project Manager scorecards, managing monthly workload/ project tracking tool updates, maintaining Playbook process and template updates, and generating weekly, monthly and quarterly PJM reports as required to support the program.
Prior to her current role, Kari was a Sr. Business Operations Analyst on the American Express Account from 2010 - 2013. She managed the process, production and data integrity for monthly Global Metric Reporting (costs, space and occupancy data), to accurately assess portfolio position and identify opportunities for more than 331 properties across 42 countries, and totaling more than 10 MSF. Other responsibilities included integrating and analyzing complex datasets into actionable information to effectively deliver account performance and portfolio status, and collecting and aggregating portfolio and financial data for industry benchmark initiatives.
Kari also was the PJM Operations Analyst on the American Express Account from 2007 - 2010. She created a Microsoft Access database to track and report CSAT survey results, completed a refresh of the PJM Client Portal (on Navigator) ensuring all process flows, playbook tools and templates were within company standards, and rovided Project Insight training to new employees.
Kari's first role at CBRE was as a Transaction/ Project Analyst on the UnitedHealth Group Account from 2003 - 2007. She was responsible for the implementation of Virtual Premise (on-time / on-budget), instrumental in the Project Insight implementation, and designed and implemented cross-functional, consolidated reporting to include capital planning, project detail, space forecasting, transactions, facility costs, occupancy/vacancy data.
Prior to joining CBRE, Kari was the Center General Manager for Regus Business Centres, where she managed daily operations for 30 KSF office center, and coordinated maintenance needs as required to maintain a Class A facility. She also has a background in marketing. As a Program Director, she implemented national marketing programs, coordinated annual sponsorship programs, company trips and customer appreciation events.
RISE AWARD – Service Summit for Outstanding Customer Service, 2011
RISE AWARD – Peak Performance for Delivering Premium Value and Operational Excellence, 2011
RISE AWARD – Pinnacle of Excellence Team Award for Proliance Implementation, 2007