Meredith Bruce

Meredith serves as the Compliance Director for the Account Operations Management team for a Global High Technology Account. Meredith’s responsibilities include, but are not limited to, cross functional oversight of operational compliance pursuant to contractual obligations, management of process and compliance related implementations, and coordination of assessments and responses to client-based audit routines.  Serving as the single point of contact for compliance related matters, Meredith ensures that functional line processes remain evergreen based on the changing client environment and based on implementation of CBRE best practices.

Prior to joining the Account team in January 2012, Meredith served on the American Express account for the last 13 years in various capacities under the Cushman & Wakefield and Trammel Crow Company umbrellas.  Holding positions within Facilities Management, Transaction Management, Integrated Solutions, the Center of Excellence Team, and Global Operations, Meredith provided supreme customer service to the client.

In her most recent role as Director of Compliance, Meredith was responsible for ensuring cross functional contractual compliance and any resulting activities related such oversight. As part of the Center of Excellence Team, Meredith served as the Transaction Management subject matter expert driving global operational excellence and consistency of transaction management processes through the development and implementation of the VP Task Force ensuring process adherence and data accuracy within the Virtual Premise technology point solution.  She was also instrumental in the development and implementation of training programs for existing and new transaction management personnel.  Maintaining focus on driving governance, controls and compliance, the Transaction Management team, under Meredith’s guidance, successfully passed quarterly audits for the last two years with an average 99% compliance rating. During her tenure with the Integrated Solutions team, Meredith was in integral role in the global implementation of CBRE technology point solutions, specifically, ServiceInsight and Virtual Premise.

Earlier in her career with American Express as Manager, Portfolio Administration, she played an integral role in the development of the MPA model contributing to business unit real estate strategies and led efforts to define the Latin American portfolio and associated processes.

Achievements

• Successful implementation of IFM Inventory Control Program (selected as a GCS Best Practice) and Site Compliance Scorecard audit template, 2012 - Present
• Successful migration of American Express’ BlueWork On-Line web-based solution to an existing point solution leveraging infrastructure and security protocols (as opposed to implementing an out-of-the-box solution), February 2010
• Global implementation of Virtual Premise enhancements—Three phases (on time, avg. 2.4% under budget), 2009 - 2011 
• Global implementation of ServiceInsight (on-time, $330K below budget), April 2009