Michelle Coon is a Senior Manager on the Cleveland-based Global Portfolio Services team. She oversees portfolio services for the team’s corporate clients’ real estate portfolios across the globe. This team actively manages global client real estate portfolios for mid-sized, privately held companies and Fortune 500 industry leaders.
Michelle has been in the real estate industry for over ten years specializing in lease administration. Michelle oversees the onboarding and transition of new clients and ongoing lease administration activities including timely and accurate abstractions, rent payment processing and troubleshooting. By engaging with various CBRE service lines, Michelle and her team work to ensure exceptional client outcomes. She helped with the implementation of process improvements to increase productivity and accuracy and was the 2020 recipient of CBRE’s “Build on Advantage Award” by Lease Administration / Portfolio Services for her instrumental role in turning around a severely compromised client relationship/account. In 2022, Michelle and her team were recognized with the Build on Advantage Award for their outstanding work.
Prior to joining CBRE, Michelle was Senior Supervisor in Lease Administration with SITE Centers, formerly known as DDR. In this role, she supervised nine individuals with the primary focus of processing legal documents to ensure timely billings and accurate landlord rent rolls. Previous roles at SITE Centers included Lease Administration Analyst and Tenant Reconciliations Analyst. Michelle has also served as the SITE Centers Women of Influence Networking Sub-Committee Chair, where she planned activities to encourage cross organizational communications.
Education
- Cleveland State University Master of Business Administration, Global Business
- Cleveland State University, Bachelor’s Degree
Pro Affiliations / Accreditations
- CBRE Women’s Network
- Volunteer Junior Achievement
- 2020 and 2022 Build on Advantage Team Award
- 2022 Cornerstone Award
Achievements
- Implementation of process improvements to increase productivity and accuracy
Clients Represented
- Avient
- Eaton Corporation
- Goodyear Tire & Rubber Company
- Greif
- Hyland Software
- Owens-Illinois
- Sotera Health
- Team Car Care (TCC)
- Transtar