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Shanna Marlow headshot

Shanna Marlow, RPA

Property Management, Operations Director

Property Management

Shanna Marlow, RPA Property Management, Operations Director
Property Management

Professional Experience

Shanna Marlow has more than 25 years of experience in the commercial real estate industry. She is currently serving as the Property Management Operations Director for the South Central/West Region of the US. Her responsibilities include oversight of the transition of new Property Management assignments, administration of the Environments for Excellence Program, employee orientation and training, implementation of new business technologies and ensuring CBRE Global Standards are adhered to for all Property Management clients.

Shanna joined CBRE in 1997 as a result of the merger with Koll Management Services. During her tenure with Koll, she served as Regional Operations Manager for the South Central Region. She also held several positions on the management team of Warren Place, a 1+MSF development encompassing high rise office towers, retail and a hotel. Prior to joining Koll Management, Shanna began her career in commercial real estate as the Regional Administrative Manager for the South Central region of MetLife Real Estate Investments.

 

Professional Affiliations


  • BOMA (Building Owners and Managers Association)
  • IREM (Institute of Real Estate Management)



Achievements

  • Since 2000, Shanna has been involved with the transition of more than 400 MSF of new management assignments for institutional clients such as CBRE Global Investors, KBS Realty Advisors, GLP, MetLife, DRA and Invesco.
  • In 2017, Shanna was asked to assist with the Charter Hall portfolio transition in Australia. It encompassed nearly 200 properties located across the country and was the largest transition ever undertaken by the Asia Pacific region.
  • Received the 2014 "Dr. Phil" Award for Leadership & Team Support.
  • Received the 2010 Gary J. Beban Teamwork Award for the RREEF/Deutsche transition, the largest third party management assignment ever awarded in the United States.
  • Selected as a core team member and beta tester for many of CBRE’s proprietary technology platforms such as Procure2Pay, Asset View, myLearning and the Global Standards Intranet.
  • Has conducted more than 500 sessions of New Hire Orientation classes as well as specialized training covering topics such as Global Standards, Customer Service Skills, Tenant Retention, Lease Interpretation and Contract Administration.



Education/Professional Accrediations

 

  • Harvard Business School~ Management Mentor Virtual Training Program
  • BOMI Institute, Real Property Administrator (RPA) Designation
  • Licensed Real Estate Sales Associate
  • University of Tulsa, studied Speech/Language Pathology, with a minor emphasis in Education

 

Clients

  • CBRE Global Investors
  • KBS Realty Advisors
  • INVESCO
  • GLP

  • MetLife
  • Charter Hall
Shanna Marlow, RPA Property Management, Operations Director
Property Management