How Will Office Furniture Adapt to Move Forward?

Since the start of the COVID-19 pandemic, CBRE’s Furniture Advisory team has communicated frequently with many furniture manufacturers to gauge what they were seeing in the market, how they were pivoting and what their own clients were requesting of them. After 12 weeks of discussions, our team wondered what long-term changes will and should be made to the office furniture of the future?

With that question driving us, we widened our net and spoke with 31 internal and external partners that span the lifecycle of a project. We started with our own real estate professionals and design teams across the globe and then circled back with our furniture manufacturers to develop a research-driven point-of-view. Our objective was to filter out the short-term solutions and requirements and set our sights on the long term, a generation of furniture to come next. For the purposes of our research, we defined the “next generation of furniture” as new office furniture product options which meet the criteria needed post-pandemic.

While there were many common themes throughout our interviews, we found four mentioned most frequently: collaboration, flexibility, floor plan changes and work-from-home (WFH). Details on the implications to the future furniture needs from each of the four themes are explored in this report.


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OPEN COLLABORATION WILL INCREASE IN VALUE


People have found ways to successfully collaborate virtually, so the office will need to have spaces to support collaboration in ways that working from home cannot. As stated by a spokesperson for The Senator Group, “The importance of collaborative spaces to a company’s culture and its ability to innovate, support meaningful connections, and communication are the main drivers to return to the office.” The majority of respondents expressed a need for collaborative furniture that supports changing work styles and more open meeting spaces.

If more meetings occur out in the open, the next generation of these products will have to include better acoustic capabilities along with technology integration to ensure ease of connectivity to remote workers. This may result in flexible, movable and adaptable division of space that can easily divide and designate areas.

Enclosed collaborative spaces will likely change as well, with greater flexibility.

To address this, proposed product considerations may include:

  • wider variety of table shapes, sizes, heights and capabilities which can support distancing as needed
    offer a variety of seating and working options
  • lighter scale materials for ease of reconfiguring
  • assigned mobile supply caddies for individuals to bring to meetings to reduce sharing.


The future success of furniture in addressing open collaboration will hinge on how quickly manufacturers and designers will embrace the importance of these spaces and rapidly develop innovative product solutions to support organizations’ and employees’ changing needs.




WORKSTATIONS ARE TETHERED TO THE PAST


The furniture products specified over the past 15+ years have primarily been designed with minimal separation, privacy and flexibility for high-density office environments. Through the recent exploration of retrofitting and reconfiguring to support the need for lower density and social distancing, we are now realizing the lack of flexibility in so many of our existing office furniture options.

Knowing that larger workstations and taller panels could address the need to distance and delineate personal space in the short term, we asked our interviewees if they anticipated a return of these products. While a small number of real estate professionals said “yes” to both of these concepts, there were no furniture manufacturers or interior designers who agreed that both larger workstations and panels would make a comeback..

Instead, the majority of respondents expressed a preference for furniture that supports more than just one purpose – addressing different work styles and meeting demand for more resiliency, longevity and usability. Additionally, Lauren Prickett and Lydia O’Neil with CBRE Design in Atlanta said, “Any furniture products we bring into the office for COVID should be designed to be adapted post-vaccine.” In many work settings, varying surface and seating heights can support distance between users without increasing square footage requirements. For furniture to achieve maximum flexibility in the future, it will need to integrate wireless or mobile power and data. One CBRE designer in Madrid shared that a German furniture manufacturer has developed a battery-powered, height-adjustable table on casters that is completely mobile, autonomous and stays charged for 24 hours. With more furniture solutions accommodating greater agility in where and how work can be done within the office, similar to the example from Germany, it’s clear that the “workstation” of the future will have a resulting impact on the design of office space. Our conversations with these industry experts suggest that spaces will need to change, and furniture will need to provide more optionality for ease of mobility and increased flexibility.

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FLOOR PLANS ARE ABOUT TO GET MORE INTERESTING


New planning geometries, neighborhood-based workspaces and assigned versus unassigned seats were significant topics of conversation. As noted by Sacha Zarba, CBRE Vice Chairman in New York, “Instead of saying ‘your space is going to have less utilization’ – it’s really an opportunity to have some cool, new layouts. It doesn’t have to be a rectangular table anymore.”

Most of our interviewees are anticipating change in the geometry of the open office to create fewer linear aisles and reduce foot traffic within clusters of workstations. This can be achieved by rotating 90-degree workstations, adding 120-degree or honeycomb-shaped workstations or creating a pinwheel with worksurfaces installed in different directions, distancing users without necessarily adding to the footprint.

Most respondents expressed value in more neighborhood-based planning (assigned areas for specific departments and/or teams) with collaborative spaces embedded within for teams with specific collaborative needs. An additional benefit of an increase in neighborhood planning would be the reduction in the number of people circulating within the space, as it would be limited to a consistent department or team.

We heard a variety of opinions on the pros and cons for assigned and unassigned seating. Some of the professionals we spoke with said unassigned spaces, or free-address, have the advantage of being easy to maintain, with clean desk policies, which allows for faster, more thorough cleaning. Some felt that if remote working increased for most organizations and fewer people are going into the office that assigned seating may provide those going in with more personal space.

Additionally, several respondents felt that we'll see an increase in the number of private spaces (whether unassigned or assigned), but with a layout more comparable to a workstation. One idea that could take hold for private office users who host frequent in-person meetings, could be a small adjacent “vestibule” or huddle space in order to reduce the number of people coming into individual office spaces.

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FLIPPING “RESIMERCIAL : ” CAN WE BRING THE OFFICE HOME? 

 

The drivers to work within an office space have been and always will be about people – culture, connectivity and community – and one thing the COVID-19 pandemic has shown us is that technology alone cannot replace being physically in the same place as your team, colleagues, leaders and clients.

Pre-pandemic, work-from-home (WFH) was a common topic for organizations, and COVID-19 has accelerated those conversations. CBRE’s Design team shed light on what was working for their team’s home offices in an article earlier this year. Results from CBRE’s Global Occupier Sentiment Survey completed in June 2020 indicate that more flexible work is expected, with 70% of respondents indicating that some portion of their workforce will be allowed to work remotely full-time and 61% of respondents indicating that all employees would be allowed to work outside the office at least part-time.

If commercial manufacturers intend to expand or enter into the WFH furniture space, do the current product offerings need to be redesigned to offer aesthetics, sizes, scale, lead times and ease of installation expected by the residential consumer in order to meet the need? Designers and manufacturers alike are anxious to understand if this new business model will stick in the market.

WFH furniture and in-office furniture face many of the same requirements to best support the varying work processes and needs – being adjustable, flexible, and agile while remaining connected to technology. But the speed, simplicity, materials and scale for home office products are quite different. With the consumer need for ease of ordering, speed of delivery and product flexibility, we could see a new model emerge with a positive impact on the commercial market that has been longing for more agility. The question remains whether commercial manufacturers will be able to modify their current process and offerings to meet this new market demand.

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CONCLUSION 


Based upon CBRE’s extensive research and industry experience, we believe we may see the next pivot in office furniture that supports the activity-based working while giving individuals more personal space, privacy, control and flexibility. Figuring out how to design products for safe collaboration is key for furniture manufacturers, as a number of our interviewees confirmed those are the types of spaces most missed and valued by individuals. This statement is supported by CBRE’s Global Occupier Sentiment Survey, where most respondents indicated workplace transformation is still underway with collaboration top of mind, but the exact design principles to support it may be uncertain. The desire for more collaborative space is critical for workplace efficiency and satisfying a more hybrid workforce.

We’re hopeful this is an opportunity for organizations and manufacturers to pause and reevaluate the downward trend of density, look at the elements of the past that worked well and combine needs for collaboration and flexibility – developing office furniture that provides occupiers and employees a new way to think about what their furniture can do to solve their workplace challenges and enhance their workplace experience.

In addition to our top four themes, there were other consistent observations worth mentioning:

  • Due to the speed, complexity and unfamiliarity of the change we are experiencing, clients are looking for advisors/experts in the various aspects of the built environment to provide knowledge and advice about the challenges they are looking to solve.
  • The office is not dead. It will look different, but clients do not want to implement changes until they better understand how the pandemic is going to redefine our workplaces.
  • The traditional commercial furniture research and development timeframe (2+ years) needs to be accelerated to better align to when organizations want to implement their planning and furniture changes. The good news is that some manufacturers had products either already in the market or ready to go into production in the Fall of 2020 that inherently meet many of the flexibility, hackability, distancing and boundary requirements of a post-pandemic office environment.
  • We will likely experience an overall increase in furniture costs with the next generation of furniture. The quantities of workstations may be reduced, but the potential increased workstation componentry and/or more adaptable/hackable collaborative furniture may offset any decreased costs.
  • WFH, staggered days in the office, ratio and planning changes, and real estate strategy changes will support the need for efficiency to remain top of mind.

 



ABOUT THE AUTHORS


Julie Deignan is the Director and Practice Lead for CBRE Furniture Advisory Services. Furniture Advisory works with organizations to develop a customized RFP, analyze responses and negotiate discounting. In 6 years, they have developed RFPs for over $520 million in furniture.

Tina Lamkey is the Sr. Director and Studio Lead for CBRE Design. The CBRE Design and Engineering team has 65 employees nationwide and is a growing global practice located in Chicago, Miami, Atlanta, New York, Amsterdam, London, and Madrid.

The CBRE Design practice and Furniture Advisory teams see office furniture through our respective lenses so when our lenses are joined, we are better able to advise holistically to organizations.

 

All of CBRE’s COVID-19 related materials have been developed with information from the World Health Organization, the Centers for Disease Control & Prevention (and similar global organizations), public health experts, industrial hygienists, and global subject matter experts across CBRE and our strategic suppliers. Guidance and requirements from public health and governmental organizations vary by geography and should inform decisions in specific locations. Our materials may not be suitable for application to all facilities or situations.

Ultimately, occupiers and landlords must make and implement their own reopening decisions for their individual stakeholders and facilities. CBRE’s guidance is intended to help facilitate those discussions and expedite the implementation of those decisions once made by the client. We make no representations or warranties regarding the accuracy or completeness of these materials. CBRE cannot ensure safety and disclaims all liability arising from use of these materials.

 

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