Meet CBRE Living
Our multifamily property management services create extraordinary experiences for residents and measurable value for owners and investors. Our practice combines top tier talent, innovative systems, and proven best practices to streamline operations, reduce costs, enhance cash flow and delight residents. We leverage our geographic scale, depth of expertise and leading-edge technology to cultivate communities where people want to live, work and play.
Mixing Up Multifamily Property Management
Next-Level Service
More than being available and responsive, our professionals are committed to delivering spectacular service every day. They go above and beyond expectations to foster a sense of community, wellbeing and belonging for our residents.
Unrivaled Multifamily Insights
CBRE houses a dedicated team to monitor all things multifamily: global trends, emerging amenities, best practices and debt and capital flow, giving us sector coverage that our competitors cannot match.
A Keen Eye for Detail
CBRE maintains some of the world’s most complex properties. Backed by decades of experience, we specialize in operational efficiency, energy management, structural integrity and building system longevity.
Management Services
5-STAR HOSPITALITY, ENVIRONMENT AND EXPERIENCE SERVICES
We enhance your property image and ensure quality service delivery by implementing innovative resident relations and retention programs — including scalable concierge programs, world-class customer service, staff training and ongoing resident satisfaction surveys.
We enhance your property image and ensure quality service delivery by implementing innovative resident relations and retention programs — including scalable concierge programs, world-class customer service, staff training and ongoing resident satisfaction surveys.
- Customer Centric
- Owner Mindset
- Relation and Retention Driven
- Resident 5-Touch Point Surveys
150 INTERNAL ONLINE AND IN-PERSON COURSES
Our robust learning and development platform creates standardization and consistency across our client’s portfolios by training and retaining the top professionals.
Our robust learning and development platform creates standardization and consistency across our client’s portfolios by training and retaining the top professionals.
- Full Orientation and Continuous Learning Environment
- Training and Staffing Professionals
- Talent Coach in Partnership with Edge2Learn
- Incremental Training
- Individual Learning Paths by Position
60 INDUSTRY-LEADING GLOBAL STANDARDS
CBRE’s Global Standards deliver operational excellence and benchmark performance through our “Environments for Excellence” compliance review. We have developed tailored multifamily Standard Operating Procedures (SOPs) covering leasing, marketing, operations and maintenance that are founded upon CBRE’s established world-class management practices and processes.
CBRE’s Global Standards deliver operational excellence and benchmark performance through our “Environments for Excellence” compliance review. We have developed tailored multifamily Standard Operating Procedures (SOPs) covering leasing, marketing, operations and maintenance that are founded upon CBRE’s established world-class management practices and processes.
- Operate in Accordance with CBRE’s Global Standards Program
- Consistent Internal Control Environment to Safeguard Client Assets
- Baseline and Uniform Service Delivery
- Mitigates Risk and Financial Loss
DEDICATED MULTIFAMILY RESEARCH TEAM
Our multifamily researchers drive performance through thoughtful, forward-looking insight into multifamily trends, strategies and opportunities around the world.
Our multifamily researchers drive performance through thoughtful, forward-looking insight into multifamily trends, strategies and opportunities around the world.
- Industry-Leading Multifamily Research Platform
- Unique Sector Insights and Reports
- Innovation Watch: Cutting-Edge Amenities
- Dedicated COVID-19 Research and Toolkit
ROBUST AND FLEXIBLE TECHNOLOGY SOLUTIONS
We invest in technology solutions to best serve our clients and residents including accounting, online and tablet leasing, virtual touring, resident screening, bill pay and utility management solutions.
We invest in technology solutions to best serve our clients and residents including accounting, online and tablet leasing, virtual touring, resident screening, bill pay and utility management solutions.
- Yardi Voyager Property Management Software
- Rent Cafe and CRM
- Online and iPad Leasing
- Resident Screening
- P2P and Bill Pay
- Utility Management Services
- LRO
DIFFERENTIATING YOUR PROPERTY IN THE MARKET
We position and promote properties to excite the market; delivering a strong, clear, tailored message with maximum exposure to the right audiences through advertising, social media, digital, property tours, community outreach and cutting-edge best practices.
We position and promote properties to excite the market; delivering a strong, clear, tailored message with maximum exposure to the right audiences through advertising, social media, digital, property tours, community outreach and cutting-edge best practices.
- Resident Advertising and Marketing
- Social Media and Digital Strategy
- Innovative Property Tours and Follow Up
- Local Community Outreach
- Multifamily Best Practices Playbook
- Cutting-Edge Marketing Mediums, Including Virtual Marketing
1,800+ ENGINEERING PROFESSIONALS
We reduce expenses and extend the life of systems by providing due diligence, performance testing and engineering analysis—including a proprietary training platform.
We reduce expenses and extend the life of systems by providing due diligence, performance testing and engineering analysis—including a proprietary training platform.
- Preventive and Corrective Maintenance
- Resident Comfort, Building Performance and Building System Longevity
- Cutting-Edge Technology
- E4E Engineering Operations Reviews
- Safety Training Program
600+ LEED® ACCREDITED PROFESSIONALS
Business and operational efficiencies that save costs and improve performance through strategic consulting for the greening of individual buildings or entire portfolios— services include industry-leading LEED® certification services and data tracking, measurement and verification.
Business and operational efficiencies that save costs and improve performance through strategic consulting for the greening of individual buildings or entire portfolios— services include industry-leading LEED® certification services and data tracking, measurement and verification.
- ENERGY STAR® Measurement and Benchmarking
- HVAC Performance Testing
- Electrical Waste and Recycling Programs
- Energy-Efficient Equipment Incentives
- Energy Awareness Programs for Occupiers
IDENTIFYING, MONITORING AND REDUCING RISK
We help lower risk and ensure a secure environment at your communities by providing comprehensive security, life safety, emergency response and disaster recovery plans and site risk matrix with crime forecasting models. We apply property-specific Building Access Level protocols; outlining requirements for access restriction to designated personnel.
We help lower risk and ensure a secure environment at your communities by providing comprehensive security, life safety, emergency response and disaster recovery plans and site risk matrix with crime forecasting models. We apply property-specific Building Access Level protocols; outlining requirements for access restriction to designated personnel.
- Security, Life Safety, Emergency Response and Disaster Recovery Planning
- Mitigation of Unique Residential Risks
- Risk, Risk Transfer and COI Management Training
- Litigation Management and Contract Review
SOC 1 COMPLIANT REPORTING
Our dedicated property accounting platform ensures significant audit, risk and control standards through accounting and financial reporting solutions that are customized to clients’ needs, centralized through secure accounting hubs, and compliant with Sarbanes-Oxley Act and SSAE 18 requirements.
Our dedicated property accounting platform ensures significant audit, risk and control standards through accounting and financial reporting solutions that are customized to clients’ needs, centralized through secure accounting hubs, and compliant with Sarbanes-Oxley Act and SSAE 18 requirements.
- Property Accounting, SOC1 Compliant
- Weekly/Monthly Reporting
- Treasury/Cash Management
- Accounts Payable
- Internal Audit
- Risk Management
$34 BILLION IN GLOBAL PURCHASING POWER
We secure competitive pricing to lower operating expenses, reduce transaction costs of maintenance, repair and operation (MRO) purchases and enhance the quality of deliverables for clients by leveraging CBRE’s national buying power.
We secure competitive pricing to lower operating expenses, reduce transaction costs of maintenance, repair and operation (MRO) purchases and enhance the quality of deliverables for clients by leveraging CBRE’s national buying power.
- Secures Competitive Pricing to Lower Operating Expenses
- Reduces Costs of Maintenance, Repair and Operations (MRO) Purchases
- Enhances Quality of Deliverables for Clients
- Leverages CBRE’s National Buying Power
170 MSF TRANSITIONED IN 2019 AND 1.5 BSF IN LAST 10 YEARS
Through dedicated transition services, we facilitate a streamlined process and seamless integration by leveraging a team of experienced regional operations professionals, tools including the Property Transition Checklist and best practices from past experience.
Through dedicated transition services, we facilitate a streamlined process and seamless integration by leveraging a team of experienced regional operations professionals, tools including the Property Transition Checklist and best practices from past experience.
- Success Transitioning 1.5 BSF Over Last Decade
- Detailed Transition Process and Procedures
- Transition Checklist with 165 Tasks
- Dedicated Transition Teams
From planning to completion, we work in tandem with developers and investors to best position every community for the market. We review the following through a management and resident lens to ensure all aspects of a community are right out of the gate:
- Underwriting and Proformas
- Amenity and Service Offerings
- Floor Plans and Unit Mix
- Pre-Leasing Branding and Marketing Strategies
- Submarket Review and Rent Positioning
800+
Multifamily Professionals
40K+
Residential Units Managed
#1
Apartment Brokerage Firm*
*Real Capital analytics Top Global Investment Brokers, 2019
CBRE Living offers particular expertise in mid- and high-rise apartment communities and mixed-use lifestyle centers, where office and retail come together with multifamily.
Our Story
Cultivating Vibrant Communities
A fast-changing world demands the operational savvy to anticipate and adapt to the evolving multifamily landscape. CBRE Living harnesses insights and best practices from the industry’s most powerful platform to enhance asset value for owners and investors and create a vibrant lifestyle for our residents—a place they want to call home.
Our multifamily practice stems from more than a century of experience managing elite office, retail and industrial properties around the globe, as well as 40,000 multifamily residences outside of the U.S. CBRE’s renowned multifamily research and capital markets platforms provide proprietary data and unmatched market intelligence.
We are passionately engaged in finding agile solutions to today’s complex challenges. We align with clients’ investment objectives and holding periods to enhance asset performance, appreciation and return on investment. Owners and residents alike can trust in our nimble, high-touch and customized service.
Our management, leasing and experience services seamlessly unite with our existing multifamily offerings, providing one of the only fully integrated multifamily platforms in the real estate industry.
Capital Markets
Investment Sales and Debt & Structured Finance
Hana
Flexible Space Solutions
Floored
3D and Interactive Floorplans for Space Planning
Host
Concierge-Quality, Technology-Enabled Experience Services
Project Management
Management, Design and Construction Services
Streetsense
Strategy, Design and Placemaking Solutions
Valuation & Advisory
Independent Appraisal and Advisory Services
Assessment & Consulting
Property Condition and Environmental Site Assessments
Leadership Team
Tina West, CPM
Multifamily Practice Leader, Americas
Cynthia Kiang
Multifamily Portfolio Manager
Muffy Mascio, NALP, CAM
Marketing Director
Research and Insights
Multifamily Innovation Watch Series
Explore key trends across the multifamily sector, current examples of industry innovation and forward-looking predictions for what’s next.
Explore key trends across the multifamily sector, current examples of industry innovation and forward-looking predictions for what’s next.
U.S. Multifamily Inbound Investment Trends
Global capital to the U.S. multifamily sector in H1 2020 decreased by 49.2% year-over-year to $3.1 billion, as the COVID-19 crisis weighed on investment activity.
Global capital to the U.S. multifamily sector in H1 2020 decreased by 49.2% year-over-year to $3.1 billion, as the COVID-19 crisis weighed on investment activity.
Gateway Urban Cores Hit by Loss of Renters
While media headlines about renters fleeing San Francisco and New York are exaggerated, there is some truth to the stories.
While media headlines about renters fleeing San Francisco and New York are exaggerated, there is some truth to the stories.
Explore more research on the Multifamily Investor Hub