Prior to COVID-19, Santiago, Chile, experienced social unrest including riots that resulted in damage to several CBRE-managed properties. One of these properties, the Civil Registry Office, located at 200 Francisco Noguera, caught fire during the riots. The fire also affected the only Unemployment Office of the district, located next door.
The property management team had to quickly revise their traditional processes and procedures to work efficiently as high-performance multidisciplinary teams during this crisis. Critically, the team worked in direct partnership with key stakeholders, which allowed CBRE to:
- Provide a coordinated response
- Receive immediate assistance from suppliers to fix damaged properties
- Manage seamless and timely coordination with building users
- Communicate clear and concise updates and information with owners
Thanks to their quick reaction and flexibility, the property management team alerted law enforcement officials to contain and terminate the fire. Despite the magnitude of the fire damage, both the Civil Registry and Unemployment Office were able to partially operate the next business day and tend to those needing critical support.
Because of their ability to adapt without hesitation, the property management team was able to keep the building operational. Now, more than 1,000,000 people, including those who recently lost their jobs due to COVID-19, are able to receive services.
CBRE’s Patricio Nuñez, Enrique Peralta, Patricio Letelier and the entire property management team at 200 Francisco Noguera worked above and beyond to ensure the facility remained operational. Throughout this turmoil and subsequent pandemic, the team remained calm and dedicated to their client.