Coupa is CBRE’s ecommerce solution for purchasing, invoicing and payments. Provided at no cost to suppliers, Coupa offers:
- Seamless processing
- Faster payments
- User-friendly buying channels
- Quick and easy electronic invoice submission
- Ability to flip purchase orders into invoices
- Full-integration capability for high-transaction suppliers
- Online, 24/7 access to invoice status in real time, in addition to existing help desk numbers
- Ability to submit advanced shipment notifications
- Minimized invoicing errors
Note: CBRE is currently transitioning to Coupa in phases. Please pay close attention to communications regarding additional deployments and react only to the scope outlined in the communication.
There are several ways to register on the Coupa Supplier Portal:
- CBRE-created invitation
Ask CBRE to send you an invitation to the Coupa Supplier Portal.(Real Estate Outsourcing Services U.S., Canada, Real Estate Outsourcing Services APAC, Corporate/Advisory APAC, Corporate U.S., LATAM, Corporate/Advisory EMEA, Real Estate Outsourcing Services EMEA)
- Self-created invitation
For the detailed and downloadable job aid, please click here.
Visit supplier.coupa.com and in the Register pane on the left, fill in the mandatory email field (marked with an asterisk). Click Register to request an invitation.
In both cases, you will receive an email with the subject line Action Required: Click Link to Join Coupa containing instructions and a link to validate your information and create your account.
If you don't receive your invitation email, check your spam folder.
- PO notification email
If you are not linked to the Coupa Supplier Portal, you can create an account using your PO notification email. Select the Create Account button in your PO notification email.
If you are already linked to the Coupa Supplier Portal, you will see the Login button instead of Create Account.
Clicking on the Create Account button directs you to create an account on the Coupa Supplier Portal.
- Forwarded invitation
You can invite others to the Coupa Supplier Portal by forwarding them your email notification with the Create Account button or by sending them an invitation from the Create Account page.
You can forward the invitation only to email addresses within the same domain.
An invitation to the Coupa Supplier Portal is sent to the email address you specified.
When the invited user clicks on the link in the email, the user is directed to create an account.
If the user is already linked to the Coupa Supplier Portal or tries to create an account from an expired invitation, the user is directed to the Register / Login page where a red message bar displays the following: "Your invitation has expired or already been activated."
Invitations to the Coupa Supplier Portal expire after 30 days.
Training guides are listed by topic for easy reference. Each tab contains detailed instructions and a video. If you need further assistance, contact your Coupa support team.
Enrollment and Enablement
For questions regarding enablement or enrollment contact the Procurement Buyer Support Team for your designated region
| Corporate U.S. | [email protected] |
| GWS U.S. & Canada | [email protected] |
| GWS Latin America | [email protected] |
|
Chile, Panama, Peru, Costa Rica, Uruguay, Dominican Republic, Columbia, Argentina, Mexico |
|
| EMEA & APAC | All CBRE Entities |
Invoice and Payment Support
- Corporate U.S.
For Corporate U.S. invoice and payment questions contact the AP Help Desk.
- GWS North America
For PO's that begin with "12" (U.S. Sites) or "20" (Canada Sites), contact the CBRE Help Desk or call +1 844 788 6819, option 2.
For PO's that begin with a 3 letter Client Account prefix, contact PO requestor.
- GWS APAC
For PO's that begin with a 2 letter prefix followed by a 2 letter country code, contact Finance Service Centre.
For PO's that begin with a 3 letter Client Account prefix, contact PO requestor.
- CORP/ADV EMEA
Use the links below to get support for the following countries
- France - [email protected]
- Germany - [email protected]
- Netherlands - [email protected]
- Poland - [email protected]
- Belgium / Luxembourg - [email protected]
- Austria - [email protected]
- Denmark - [email protected]
- Italy - [email protected]
- UK - [email protected]
- Ireland - [email protected]
- Sweden - [email protected]
- Spain - [email protected]
- Switzerland - [email protected]
- Czech Republic - [email protected]
- UAE - [email protected]
Coupa Supplier Training is crafted to give you information needed to access the benefits and features in the portal. The training will help you register, customize notification settings, understand the purchase order view, invoicing features, and more. Training is offered in three (3) languages and time zones. Determine your preferred date, time, and language. Then, use the link below to register for the training.