Human Touch: The Author of 'The Grid' on Making Better Business Decisions and Delighting Clients

20 Sep 2021 36 Minute Listen


With profound changes sweeping through most industries, Spencer speaks with Matt Watkinson, author of 'The Grid', about strategies for anticipating market evolution, adapting to the challenges every business faces and making better decisions.

Human Touch: The Author of 'The Grid' on Making Better Business Decisions a...

September 20, 2021 36 Minute Listen


Photo of Matt Watkinson

Matt Watkinson

Author of 'The Grid' and CEO of Methodical

Matt Watkinson is an author of books covering customer experience and business strategy. His first book, 'The Ten Principles Behind Great Customer Experiences' received CMI’s Management Book of the Year in 2014.His latest book, The Grid: The Master Model Behind Business Success, creates a methodology for cultivating business success and building collaboration through complex organizations. Matt is also CEO of Methodical, a design agency based in California.


Photo of Spencer Levy

Spencer Levy

Global Chief Client Officer & Senior Economic Advisor

Spencer Levy is the Global Chief Client Officer and Senior Economic Advisor for CBRE, the largest commercial real estate firm in the world. Spencer leads a team of Global Client Care professionals around the world who are responsible for account management and client experience programs designed to ensure seamless client execution across business lines and geographies, with the goal of consistently delivering exceptional client outcomes. Spencer will focus on both top Occupier and Investor clients.

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