Podcast | Creating Resilience

Human Touch: The Author of 'The Grid' on Making Better Business Decisions and Delighting Clients

September 20, 2021 36 Minute Listen

With profound changes sweeping through most industries, Spencer speaks with Matt Watkinson, author of 'The Grid', about strategies for anticipating market evolution, adapting to the challenges every business faces and making better decisions.

Human Touch: The Author of 'The Grid' on Making Better Business Decisions a...

September 20, 2021 36 Minute Listen


Photo of Matt Watkinson

Matt Watkinson

Author of 'The Grid' and CEO of Methodical

Matt Watkinson is an author of books covering customer experience and business strategy. His first book, 'The Ten Principles Behind Great Customer Experiences' received CMI’s Management Book of the Year in 2014.His latest book, The Grid: The Master Model Behind Business Success, creates a methodology for cultivating business success and building collaboration through complex organizations. Matt is also CEO of Methodical, a design agency based in California.


Photo of Spencer Levy

Spencer Levy

Global Client Strategist & Senior Economic Advisor, CBRE

Spencer Levy is Global Client Strategist and Senior Economic Advisor for CBRE, the largest commercial real estate services firm in the world. In this role, he focuses on client engagement and public-facing activities, including thought leadership work performed in conjunction with CBRE Research. He also serves as Co-Chair of the Real Estate Roundtable’s Research Committee.

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