As Operations Director Heidi Jones partners with market and line of business senior leadership in Greater Chicago to develop and implement strategic priorities for operations. She directs all office services and client support services, in alignment with local business strategy. Ms. Jones drives operational excellence, efficiency and collaboration by allocating resources to the most productive uses. She works closely with leaders in finance, human resources, information technology, legal, research and marketing to integrate operational support for all shared services.
Ms. Jones joined CBRE’s Human Resources team in 2005 as a Human Resources Generalist. She was promoted to the Office Operations Manager for the firm's Schaumburg office in 2007, promoted to the Office Operations Manager to the Chicago Downtown office in 2010, and to her current position in 2015.
While serving as the Office Operations Manager for the Chicago Downtown office Heidi Jones was an integral member of the office's leadership team. Ms. Jones was responsible for implementing and recommending revisions to current policies and procedures and ensuring operational effectiveness in the downtown office, which houses over 450 employees and 40 business lines.