Professional Experience
Associated Office
9606 North MoPac Expressway
Austin,
TX
78759
Paula is a business transformation executive working with companies to design and manage the human-centered aspects of business transformation. With a background spanning technology services, healthcare, and financial services, she excels at integrating organizational design, leadership development, and change strategies to create holistic and engaging programs tied to business results.
Prior to joining CBRE Paula assisted clients and led transformations with Deloitte, CGI, and Dell Technologies.
Achievements
Led organization design and change management for Finance transformation impacting 70K employees across 150 offices. Developed future-state operating models, service level agreements, capability models, and integrated change approach.
Stood up Provider Experience office for centralization of technology services. Defined governance models, established relationship councils, and led executive action planning to reduce contract spend and consolidate from over 2K contracts across 1500 facilities to 200 contracts within 7 markets.
Transitioned knowledge management and sales support to centralized model saving $2.8M across three years. Defined organizational structure and roles, staffing plans, and phased deployment of services.
Led behavior change and training program as part of a government-mandated remediation program. Leveraged cross-functional teams to identify process failure points, define process improvements, and develop change and training program to support new behaviors.
Clients Represented
- AVIVA
- State Farm
- Baxter Healthcare
- US Dept. of Veterans Affairs
- Spencer Stuart
Pro Affiliations / Accreditations
- Prosci Change Management Certification
- CoachRICE Leadership Coaching Certificate from Rice University Jones Graduate School of Business
- Member, Association of Change Management Professionals (ACMP)
Education
- Bachelor degree in Business Management from Meredith College
- Masters in Communication Studies from the University of North Carolina at Greensboro
Our Insights
-
Local Response | Future Cities
Headquarters Relocation Is an Opportunity to Reshape Employee Behaviors
April 1, 2024
A company’s decision to relocate its headquarters, whether locally or nationally, goes beyond just changing its physical location.
-
Article | Evolving Workforces
Business Transformation: Navigating Change in Turbulent Times
June 19, 2023
Hybrid work. Talent shortages. Supply chain disruptions. Higher interest rates. Recession fears. It’s a perfect storm for business, and corporate real estate executives increasingly find themselves at the nexus of real estate and organizational transformation.