Paula Falat

Senior Client Strategy Consulting Director

Photo of paula-falat

Professional Experience

Associated Office

Location

9606 North MoPac Expressway
Austin, TX 78759

Paula is a business transformation executive working with companies to design and manage the human-centered aspects of business transformation. With a background spanning technology services, healthcare, and financial services, she excels at integrating organizational design, leadership development, and change strategies to create holistic and engaging programs tied to business results.

Prior to joining CBRE Paula assisted clients and led transformations with Deloitte, CGI, and Dell Technologies.

Achievements

Led organization design and change management for Finance transformation impacting 70K employees across 150 offices. Developed future-state operating models, service level agreements, capability models, and integrated change approach.

Stood up Provider Experience office for centralization of technology services. Defined governance models, established relationship councils, and led executive action planning to reduce contract spend and consolidate from over 2K contracts across 1500 facilities to 200 contracts within 7 markets.

Transitioned knowledge management and sales support to centralized model saving $2.8M across three years. Defined organizational structure and roles, staffing plans, and phased deployment of services.

Led behavior change and training program as part of a government-mandated remediation program. Leveraged cross-functional teams to identify process failure points, define process improvements, and develop change and training program to support new behaviors.

Clients Represented

  • AVIVA
  • State Farm
  • Baxter Healthcare
  • US Dept. of Veterans Affairs
  • Spencer Stuart

Pro Affiliations / Accreditations

  • Prosci Change Management Certification
  • CoachRICE Leadership Coaching Certificate from Rice University Jones Graduate School of Business
  • Member, Association of Change Management Professionals (ACMP)

Education

  • Bachelor degree in Business Management from Meredith College
  • Masters in Communication Studies from the University of North Carolina at Greensboro