Evolving Workforces
Everyone Can Have a (Digital) Assistant, with Ellis AI
By: Sandeep Davé, Chief Digital & Technology Officer
February 13, 2025 3 Minute Read
Over the past two years, Generative AI (GenAI) spurred significant excitement, particularly for its capacity to facilitate human conversation. As inherently social beings, we naturally gravitate towards communication, and GenAI excels in understanding and processing natural language. CBRE has emerged as a commercial real estate trailblazer in integrating artificial intelligence (AI), including GenAI, into how properties are managed, redefining industry standards and enhancing client experiences. In early 2021, we launched an industry-first Machine Learning Operations (MLOps) Platform and laid the groundwork for the introduction of Ellis AI, the industry’s first self-service multi-model GenAI platform, in early 2023.
Unlocking Productivity with Generative AI
Today, Ellis AI is the world’s premier commercial real estate AI platform, with access to the largest trove of data in the industry. It empowers our professionals to drive transformation, efficiency, and productivity for both clients and our workforce, all through conversational AI interfaces. These interfaces enable users to quickly scan and analyze vast amounts of data, automate routine tasks, extract key information, and work smarter by summarizing text, translating languages, and generating insights. By leveraging GenAI capabilities through Ellis AI, our people significantly enhance their day-to-day efficiency, reducing the time to complete complex tasks from weeks to minutes.
While GenAI continues to prove invaluable for our teams and clients, the game-changing opportunity lies in the integration and deployment of AI-powered digital assistants and Agentic AI.
Transforming CRE Workflows: AI-Enabled Agentic Digital Assistants
With Agentic AI, digital assistants have the potential to evolve from basic Q&A systems to sophisticated, AI-enabled applications designed for specific roles. These virtual allies can perform complex multi-step workflows, provide in-depth insights, and engage in natural conversation, significantly boosting organizational productivity.
At CBRE, AI-powered digital assistants are already unlocking meaningful productivity gains. For example, Ellis AI for research enables researchers to sift through content and generate new research reports and Ellis AI for supply chain analyzes and abstracts contracts and makes supply chain information easily accessible. In another example, Ellis AI for sales enables lead generation, combs the web for news, spots trends in our trove of CRE data, and streamlines new content creation.
Ellis AI, the most advanced AI platform in commercial real estate, enables our continued deployment of AI digital assistants for specific roles at CBRE. It is the backbone of our models and is underpinned by critical capabilities, such as querying structured and unstructured data, abstracting information, creating new content and automating workflows.
Watch this space for more announcements on Ellis AI digital assistants. They might join you at work in the very near future.
Ellis AI provides the underlying capabilities to rapidly develop persona-based AI digital assistants.
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